HelloU

Support

Effective Date: April 25, 2026
We're here to help. Browse common topics below or reach out to us directly.

1Contact Us

Need help? Email our team at hello@hellouapp.co and we'll get back to you within 24–48 hours.

2Account & Sign In

Trouble signing in or verifying your school? Make sure you're using the email tied to your account. For school verification questions, email us with your school name and the email you signed up with.

3Safety & Reporting

You can report or block any user directly in the app. If you have an urgent safety concern, email hello@hellouapp.co with details and we will review it promptly.

4Managing Your Data

You can update your profile or request account deletion from within the app at any time. To request deletion by email, contact hello@hellouapp.co.